Job Posting: Pilot Program Operations Coordinator


Location: Ottawa, Canada. This position is hybrid/remote. The successful applicant must be based in Ottawa, Ontario, have a G license and access to a vehicle.

Job Type: Full Time, Temporary (18 month contract)
Salary: $65,000-$70,000


Circular Innovation Council is a national, not for profit organization committed to pioneering circular economy solutions that address environmental challenges. We are embarking on an innovative pilot program focused in Ottawa, aiming to scale, convenient and affordable reusable container use in the food sector service to reduce plastic waste. We are seeking a dynamic and experienced individual to join our team as a Program Manager to manage local pilot implementation including but not limited to supporting local operations including recruitment and onboarding of food related businesses.


Circular Innovation Council is leading and managing the delivery of a food container reuse pilot program in Ottawa, Ontario. This two-year pilot is co-funded by participating retailers (Walmart Canada, Sobeys, and Metro) with support from Environment and Climate Change Canada and the City of Ottawa. This will be the largest and first of its kind collaborative reuse program in Canada. The objective of this pilot program is to trial a unique reusable container program between multi-participants (a variety of food service businesses). The pilot will be place based, focused initially on a specific ‘catchment area’ in Ottawa. This unique market test is based on a shared pool reuse model designed by consortium of a diverse group of participants that share standardized reusable containers between, and amongst, other food related establishments in the region.

Participants will work collaboratively and share the containers, sanitation and transportation logistics and associated costs. The test will inform the feasibility of a permanent and expanded reuse program and a showcase for other cities and communities. Environmental, economic, and social gains will be tracked and reported throughout the pilot and made available to its partners and other interested stakeholders.


Business Onboarding and Training:
  • Identify and engage potential food service-related establishments within the catchment service area.
  • Conduct outreach and presentations to showcase the benefits of participating in the pilot and the benefits of the shared-pool model approach.
  • Collaborate with participating establishments to facilitate seamless onboarding into the pilot program.
  • Clearly articulate the objectives of the pilot program and the broader goals of transitioning away from single-use plastics.
  • Provide detailed on-site training on the day-to-day operational procedures involved in the program, including the process for container distribution, collection, and maintenance.
  • Ensure businesses understand their roles and responsibilities within the pilot.
Communication and Collaboration:
  • Establish clear communication channels between participating establishments and the program management team.
  • Define reporting protocols for businesses to share feedback, challenges, and successes, promoting open and transparent communication.
KPI Management:
  • Support the development and tracking mechanisms for performance indicators (KPIs) to measure the success of the pilot program.
  • Regularly monitor and track KPIs related to environmental impact, economic development, and social gains.
  • Analyze data to provide insights and recommendations for program optimization.
Collaboration with Service providers:
  • Work closely with the pilot operations manager in Ottawa to ensure smooth execution of the reusable food container program.
  • Support logistics, including container distribution, collection, and maintenance.
  • Address and troubleshoot operational challenges and implement solutions to enhance efficiency.
Reporting and Documentation:
  • Compile and prepare comprehensive reports on the environmental, economic, and social impact of the pilot program.
    Ensure timely and accurate documentation of key learnings, challenges, and success stories.
    Share findings with partners and stakeholders to promote transparency and knowledge transfer.
  • Provide ongoing operational and strategic support to pilot operations based on field knowledge.
  • Coordinate with program participants and funders as is necessary.
  • Provide status reports on implementation to senior management.


  • Self-motivated and independent
  • Bachelor’s degree in business administration, Environmental Studies, or related operational or logistical field experience.
  • Proven experience in project or program management, preferably in logistics, sustainability or environmental initiatives.
  • Exceptional communication and presentation skills.
  • Ability to analyze and interpret data to drive informed strategy and decision-making.


Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and interest in the position to [email protected] by February 23, 2024.


Circular Innovation Council is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We thank all applicants for their interest; however, only those selected for an interview will be contacted.





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